FAQs

Where can I purchase Kedley products?

For individuals, Kedley Supports are available for purchase on our website or through your local pharmacy. Trade customers interested in registering for a trade account can reach out to us directly.

What should I do if I have some medical concerns?

Before purchasing or using any sports braces or rehabilitation accessories, consult your physician to ensure they’re appropriate for your specific condition. If you have concerns, you can also send them to us, and we’ll pass them on to our team of experts for personalized recommendations.

What size should I order?

For the best fit, refer to our sizing guide available on the product detail page or on the back of our packaging. If you’re still unsure, feel free to message us, and we’ll help you choose the right size.

What does Universal Size mean? Will the support fit me?

Our products are generally one-size-fits-most, accommodating a wide range of body types. For specific sizing details, including the maximum size each support can fit, please refer to the product page or packaging.

How can I wash my support?

For optimal care, please follow the instructions on the product packaging. As a general rule, hand wash supports in cold water and allow them to air dry. Avoid direct heat and tumble drying to prevent shrinkage.

Where can I find the product detail and user's manual?

On each product page, you'll find the product manual and an instructional video. To access the manual, click the “User Manual Download” button located below the product details. For a step-by-step guide on how to wear the product, click the YouTube video link.